Questions for Us?


What is eyelash extensions?

Eyelash Extensions are a popular new service and product that lengthens and thickens your own natural eyelashes. Lash Extensions are single strands of synthetic eyelashes that are curved to replicate a natural eyelash. They are applied to each individual natural eyelash one by one for a natural, beautiful and luscious look. Eyelash Extensions are perfect for special occasions or for day to day wear.

With proper application, meaning one synthetic eyelash applied to one natural lash the look and feel is completely natural looking and real. Noone will know you have extensions. They will just think you were born with beautiful, long lashes!

How long does it last?

When applied properly, eyelash extensions will last the length of the natural growth cycle of your eyelashes. Everyone’s experience will differ based on day to day activities but over all touch ups should only be required every 2 to 3 weeks. A special waterproof bonding agent is used. Glue does not contain any fumes or irritants and is long lasting

How often should I get touch ups?

We recommend getting a touch up every 2 to 3 weeks. If you wait too long your eyelash extensions will fall out and you will require a full set. Your natural eyelashes fall off every 45 – 60 days due to the natural growth cycle and are naturally replaced with the growth of a new eyelash. Other factors such as expsoure to steam or touching your eyes alot may cause the extensions to fall sooner. A touch up is needed to fill in any lashes that fallen. Touch ups average about 45 minutes.

What is the difference between Classic and 3D lashes?

Classic lashes are one individual extension on one natural lash. 3D Volume techniques allow us to apply multiple extensions to one isolated natural lash. The “Russian Volume” technique masterfully achieves this with far thinner lashes than typically used for Classic application. The result is a full lush lash line that appears fluffy and soft while also maintaining the health and safety of our clients nature

Will extensions effect my daily routines? taking a shower, exercising or visiting the spa?

Yes. The bonding agent in the glue is waterproof. It will not break the lash when you shower, exerciseor doing other activities. Special care is required but overall maintenance is low. We do NOT recommend you directly spray water on lash, espeically 12 hours after the application. 

Can I curl my lash with a lash curler on the extensions?

We do not recommend using mechanical eyelash curlers on your eyelash extensions as these curlers will damage the extensions and possibly your own natural lashes. The extensions do have a natural curl but if more of a curl is required we recommend using a heated eyelash curler.

How do I take care of my new extensions?

     -the glue needs to set in so your lashes last much longer.

      -wash around the eye when cleansing your face and to use an oil-free makeup remover if you have to clean makeup off.


    -the oil break downs the glue that holds up the lashes. So you need to avoid oil-cleansers, oil makeup removers, and anything that is oil-based.


   -waterproof anything is really tough to get off. It usually takes a strong oil cleanser and a lot of rubbing to remove it. We think you don’t even need mascara or liner when your lash extensions are in, but in the event you still want to wear them, it’s better to go the non-waterproof route so that it’s  easy to remove.


4. Don't CURL your lashes
   -you could create a bend that won’t go away

   -if you decided to curl your lashes, press light pulse as opposed to a big squeeze.
   -when removing your eye makeup (liner, shadow, etc.), gently go over the area with a cleansing wipe instead of placing cotton pads or puffs over your lids .
   -not only could you eventually weaken the extensions and mess them up, the cotton fibers get stuck on lashes.
   -comb them out to prevent any criss-crossing or wonky-looking lashes, use a spoolie wand. Close one eye, place the spoolie on top of your lashes           then roll the brush over lashes to keep them defined.

5. BE GENTLE and respect your new lashes. Avoid rubbing your eyes and do not pick and play with your lashes


6. RESIST the temptation to touch or pull at your stunning new lashes as this will pull out your own natural lashes.

7. DO KEEP your eye area clean. This is very important. Some ladies love their lashes so much they don’t even want to get them wet at all

   -avoiding proper hygiene can result in an eye infection whether wearing eyelash extensions or not.
   -sleep on your back to avoid crushing your extensions in the pillow.
   -after showering avoid rubbing lashes, it best to blot them with a towel and let them air dry .You can also dry the lashes by using a hair dryer on the           cool setting and blowing them dry from the bottom up. It makes them curlier and fluffy.
   -do not attempt to remove the extensions yourself. Have them removed by your professional Lash technicians.

Pre-appointment preparation

Arrive without eye make up, keep the eye area clean.  Please don't perm or curl your lashes before your first lash extension appointment.

How long is the appointment and how is it done?

The application process for lash extensions normally takes anywhere from 45 min. – 1.5 hours with someone who is experienced doing these. If you go to a newly certified professional it may take up to 3 hours. You will lay comfortably on a massage or facial table with your eyes closed. The Eyelash professional will then apply an under eye gel pad to cover your lower lashes . Then the extensions will be applied to each individual eyelash on a hair by hair basis.

How do I chose the right look for me?

Eyelash extensions are available in a number of lengths and thickness. We normally consult with you first to see what type of style you are interested in. We also determine what your lashes can hold in regards to size. Each person’s lashes will vary in strength and length. We take this into consideration when creating a look for you. The overall look of the lashes is very natural. There are also available though LASH OUT! four different lash sets ranging from basic to glamour.




  • any issues with your services, contact us within 7 days to receive corrections free of charge 

  • Cancellation must be done 24 hours before appointment

  • $50 will be charged for no show and late cancellations for lash appointments

  • late cancellation must be paid before the next appointment is booked 

  • we accept E-transfer payments to 

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