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Frequently Asked Questions

What should I do before my appointment ?

Arrive 10 minutes early for your first appointment to fill out forms and have a quick consultation with your lash technician

Come to your appointment without eye makeup and clean lashes. We recommend not getting your lashes wet for at least 24 hours.

Bring your own extra blanket or jacket (we do not have blankets for COVID19 safety)

What happens during my appointment?

You will be escorted to a tempurpedic cloud bed where your eyelash extension application will be performed. The application will begin with a thorough cleansing of the lash and eye area. The cleansing process will allow for a stronger bond between your natural lashes and the eyelash extensions. After a thorough cleanse, the lash stylist will begin to apply eyelash extensions to each individual natural lash. Upon completion of the procedure, you will have anywhere from 70-100 eyelash extensions applied. This process will take approximately 1.5 to 2 hours for your first set.

How do I choose my set?

You can show us photos of lashes that you like! During your consultation, we will help you find a set that you like and that matches your unique eyes shape. We will discuss details such as lash length, shape, and curl. Our lash professionals will give your their expert opinion to help you choose the best look for you!

Can I book a fill appointment with Chic Lash Boutique if I have a previous set from another salon?

Absolutely. We require you have at least 50% lashes remaining. There will be a $10 fee in addition to our fill set price. No promotions can be applied to a fill on an existing set.


*A reminder! We offer a 10% off promotion for new clients. We recommend considering a fresh new set with 10% discount, instead of a fill on your existing set.

How often do I need to fill my lashes?

In order to maintain the desired look, you should fill your lashes every 2-3 weeks for routine maintenance. If you come after 3 weeks, you will be required to book a new set.


For optimal lash extension care, we recommend lash removal, deep cleaning, and new sets every 3-4 months.

Timing depends on factors such as:  

  • Generally, the more lashes we apply, the longer they last (more to lose)

  • How you treat them

  • Your lash cycle and how fast you are shedding/growing lashes

  • Your skin type (oilier complexions usually shed lashes faster)

We will infill up to around 2-3 weeks, as long as at least 1/3 of the lashes have been retained well. Please let us know in advance if you think you will need more time than usual or want to add any additional services (i.e.brow wax) in. 

How many lashes will I receive during my appointment?

Depending on the look you desire and the number of natural lashes you have (the average person has anywhere from 90 -180 natural lashes), the amount of lashes applied during your eyelash extensions will vary. We adhere by the standard minimum of 70 lashes per eye. We have all kind of different looks, sets and prices for you to choose.

Can I wear makeup and mascara with eyelash extensions?

We do not recommend to use eye shadow or mascara as it not necessary. This is one of the best perks to having eyelash extensions!


However, if you decide to wear makeup, we recommend oil free mascara and remover. There are a specific mascara brands to use with extensions. Oil based makeup and remover will break down the adhesive we use for your extensions.

Will eyelash extensions damage or interfere with my natural eyelashes?

If applied properly, eyelash extensions should not interfere with or damage your natural lash growth cycle (natural lashes grow in and fall out every 60-90 days).

Is the application process painful?

No. The eyelash extensions application process is both safe and pain free.

How will I be charged?

Eyelash extension appointments vary depending on the type of set you get. Some sets require more detail and time.


For example, our Classic Set has one lash extension per natural lash. This is a simpler set that takes less time - thus resulting in a more affordable price. Our Russian Volume Set has anywhere from 2 to 12 lash extensions per natural lash. Our technicians create fresh fans during your appointment. This requires more expertise, detail and time - thus resulting in a more expensive price.


Please check out our promotions

Can I get eyelash extensions again if I have had a reaction before?

We can offer you a patch test for $20. We will apply 10 lashes on each eye that you can try for at least 24 hours.


If you have had a reaction, we can use a sensitive adhesive which is designed for sensitive eyes. Sensitive glues may require more frequent fills since the adhesive is not as strong.


You can also purchase your own sensitive eye lash adhesive ($15-$40 per bottle). Depending on the type of glue you purchase, we may not be able to offer you a volume set. Please consult with our technicians to answer your questions further.

How do I know I am getting an allergic reaction?

Irritation may include: redness of the cornea, itching, discomfort, watery eyes, swollen eyes/eyelids. Reactions usually appear within the first 48 hours of your first application.
Depending on the severity of your reaction, we recommend consulting with a doctor and getting your lashes professionally removed.

Does an eyelash tint sting?

Not normally, those with very sensitive eyes may experience a slight tingling sensation when we wash it off, but usually it does not sting.

Can I wear contact lenses when having my lashes tinted?

We recommend taking them out first, it will be much more comfortable.

Can I have my brows done the same day as eyelash extensions / lash lift?

Yes – and we often run wonderful specials combing multiple treatments – check our online booking schedules on our website...

Do you do brow tinting, brow shaping, and manicures for men?

Yes, absolutely! Our brow stylists are very experienced in creating a natural yet neatly groomed brow for gentlemen. Lash & brows tint also surprisingly popular with men with paler/blonde to light brown features wanting to ‘awaken’ their face. All of our treatments can be modified so it looks as natural as possible.

Can I choose the darkness of my lash and brow tint?

Yes – we have a variety of shades for the palest of blondes, to the darkest brunettes/raven haired.

Please be aware that lighter shades/tint that’s not left on for very long does not last long. So go with a slightly darker shade if you want it to last a little longer.

How long does a lash lift last ?

Approximately 4 to 8 weeks.

The longevity of your lash lift depends on two factors: your aftercare and your natural lash cycle. For the lash lift to set properly, you must keep your lashes completely dry for twenty-four hours after your appointment – this will make sure that your lashes lash as long as possible! After this, you can maintain your lift by avoiding oily products and regularly brushing your lashes upwards.

Everyone’s lash regrowth cycle is a little different, with some lash lifts growing out in as little as four weeks and some lasting for the full eight. You can usually get a sense of your lash cycle after a couple of lash lift appointments, and finetune the time period works best for you. 

We cannot perform a lash lift if:


You have had a successful lash lift recently. If your lashes were lifted less than 8 weeks ago, we’d recommend waiting to book in your next lift for the sake of your lash health. A lash lift usually takes six to eight weeks to grow out, depending on the rate of growth of your natural lashes. If another treatment were to be performed, there is a risk of damaging or over-processing your lashes.


Important Note:

  • You are pregnant. Lash lifting has not been tested on pregnant clients in the first 12 weeks of pregnancy, so ethically we cannot use the treatment. After this, it is fine/has been tested, but we recommend a patch test.

  • You have had a previous allergic reaction to lash lifting. In the case of most allergies, repeat exposure to an allergen will result in worse reactions.

  • This does not necessarily apply to those allergic to lash extensions. As a lash lift treatment does not involve any skin contact or glue exposure, it is often a great alternative for those with a glue allergy. The glue used does not contain the same ingredients as eyelash extension adhesive.

  • You have had laser eye surgery in the previous six weeks. The cornea is still in the healing phase for the first six weeks, and can be severely irritated by any eye treatments. We need written permission from your doctor to proceed in this case.

  • You have any evidence of eye inflammation, a stye or an eye infection. Your eye area needs to be completely healthy for any treatments to be safely applied. Our stylists cannot work closely with any of these conditions for health and safety reasons, and any appointments should be delayed until all symptoms have ceased.

What is the difference of lash extensions and lash lift?

Lash Extensions
Involving adding something to enhance your natural lashes (synthetic fibres of a silk or mink finish – no animal products here), which generally make your eyelashes look as though they are longer and more curled than they are. This means that even if you have super fine, super sparse, short little lashes (like me…. probably what made me start this business actually – was my lash-envy of my long-lashed friends!) we can make them look pretty amazing. Although we never want to overload them, we have some unreal techniques using volume lashes and different curls and styling that you can improve your lashy look vastly.


Lash Lifts 
On the other hand, relies on the natural lashes, which, using a chemical process, have their shape altered, then infused with keratin, to give them a lifted/curled look. The result of this is almost entirely dependent on what your natural lashes are like to start with. It can be combined with a tint for added impact, which we recommend most of the time (unless your lashes are jet black). Even those with dark lashes normally find that the last couple of mm are naturally paler, so a tint can give the illusion of longer lashes.

If you have long, reasonably full lashes, a lift will generally give you amazing results! However, if your lashes are shorter, finer, or maybe you just don’t naturally have that many, the results can be a little underwhelming. Yes, they will be more curled, and darker if you have a tint, but if you don’t have a lot in the way of natural lashes, it might not be the right treatment for you.

So effect-wise, lash extensions can be far more dramatic/dark than lifts (if that’s the look you’re after) and special effects like staggered/Kim k, doll eye, cat eye etc can be done. With lifts, you’re limited in that we can only do so much with your natural lashes – basically curl them upwards and make them darker with a tint. Sometimes, we have people ask for ‘cat eye effect’ with lash lift which is simply not possible – we can’t make your natural lashes ‘longer’ on the ends without extensions. The lift involves curling them upwards, onto a rod, and whilst we can customize the angle of curl (usually done based on the length of your lashes) we can’t actually specifically shape/style your lashes with a lift.

Maintenance wise, lifts are easier – it lasts a bit longer than extensions (you can expect a lift to look good for around 5/6 weeks, extensions about 3 before infills are needed) and you don’t have to be as careful with makeup and oily things. You can get a lift and (once you’ve waited 24 hours for it to set properly) put whatever you want on them – oily makeup remover, sticky pot eyeliner, mascara etc – and take it off with vigour. With lash extensions, you need to avoid oily makeup or remover, anything sticker (gel pot eyeliner is a big no!) and if you have volume lashes on, mascara is also not a good idea at all. So, if you love to load on the eye makeup, a lift is probably a better option. Most people that love lash extensions (i.e. most people that get them once!) don’t mind the maintenance – it’s a nice way to relax and have a little nap whilst getting beautified – but for others, having to do it every few weeks is too much bother.

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