top of page
Policies
Cancellation Policy
In a perfect world, everyone can always make their bookings – however, life is often unpredictable.
We have a 24 hour cancellation policy. Any cancellations or no shows are subject to charges.
For cancellations, please call us at our main salon 604-360-9308
Fees & Charges
-
Late Cancel 50% and No Show Charge 80% of the service you booked
-
Late Appointment Charge: $20 (10-15 mins & auto-cancel (More than 15 mins)
-
Full payment for the services booked is required for subsequent late cancelations or no shows within a 6 month period.
Privacy Policy
We collect your personal information to assist us to serve you in the best possible way.
We will only use your personal information in ways that you might expect it to be used in the course of our business.
We will not pass your personal information on without asking for your permission, unless required to do so by law.
Upon request, we will give you the chance to see any information we have on file about you.
We protect your information with internet facilities as well as internal procedures.
Upon request, we will provide you with information on how we handle personal information.
We will listen to any complaints regarding the way we handle your personal information, and investigate this in accordance with the National Privacy Principles (NPP).
bottom of page